Our guarantee
90 days. Opened bottle included.
You've almost certainly bought a hair product before that did nothing. Most people in this category have, more than once.
That's the reason this guarantee is written the way it is.
Use the whole bottle if you want
This isn't a returns policy for sealed boxes. A serum you haven't opened is a serum you haven't tested, and a guarantee that only covers unopened product is a guarantee that covers nothing.
Open it. Use it daily for a month. Judge it on your own scalp.
You don't need to give a reason
"It didn't do anything for me" is a complete answer. We won't ask whether you applied it correctly, whether you used it long enough, or whether you're sure.
There's nothing to ship back
For a used bottle we don't ask for a return — a used cosmetic can't be resold and posting it back helps nobody. Email us and we process the refund.
No restocking fee, no deductions
You get back what you paid for the product.
How to claim it
- Email
support@orthoviahealth.com with your order number, within 30 days of delivery - We reply within 24 hours, Monday to Friday
- Your refund is processed within 3 business days
Refunds go to your original payment method. Your bank typically takes a further 5–10 business days to post it — that part is out of our hands.
The small print, all of it
- Original shipping cost isn't refunded on a change-of-mind claim. If your order shipped free, there's nothing to deduct.
- One guarantee claim per customer.
- Claims must be made within 30 days of delivery.
That's the entire list. No clause about original packaging, no percentage fee, no exclusions for discounted orders.
Why we can afford to do this
Because we're specific about who this product is for.
Brands that imply everyone gets a full head of hair back get refund requests from everyone it didn't work for. We say plainly, on the product page and on the how it works page, that this is for early and ongoing thinning and not for areas that have been smooth for years.
That costs us some orders. It also means most people who do order have a realistic idea of what they bought — and a realistic expectation is the cheapest returns policy there is.
Before you claim it, one ask
Give it eight weeks if you can.
Not because we're trying to run out your clock — the 30 days stays open either way, and if you email us on day 29 saying you want longer to judge it, we'll extend it. Ask us.
We say eight weeks because that's the earliest point at which there's realistically anything to see. Judging a scalp serum at week two is judging it before it's had a chance to be wrong.
Still unsure?
Write to us before you order. support@orthoviahealth.com, replies within 24 hours, Monday to Friday, 9am–5pm EST.
Ask whatever you want, including whether this is likely to do anything for your situation. If the honest answer is no, we'll tell you that instead of taking your money.